15 Day Refund and Return Policy

We are confident in the quality of our products

If for any reason you are not satisfied with the product, please send email to info@indigenousroots.com to request a refund.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a refund, an email must be sent to info@indigenousroots.com and your original item must be returned, your item must be in the original packaging.

To complete your return, we require email with proof of purchase.

Email
The subject of your email should be “Refund”.   The email should be sent to info@indigenousroots.com.  Please include the reason for refund and the order number.    If the order number is not known, then include the email address used to place the order.

Once the refund email is processed we will send you a confirmation email with steps to return the product.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@indigenousroots.com.

 

Shipping
To return your product, you should mail your product to: 4140 Commerce St. Apt 223, Dallas, TX, 75226, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.